NEED PERSONAL HELP?
Send a request to ALEFBA Support.
Use your ALEFBA account so our team can safely review account-specific or order-specific questions.
Submit a requestALEFBA SUPPORT CENTER
How can we help?
Find clear answers for shopping, selling, payments, delivery, returns, accounts and marketplace safety.
BROWSE HELP
Support categories
Buyer Support
Orders, payments, delivery, returns and buyer protection.
View help →Seller Support
Store setup, products, payouts, verification and seller policies.
View help →Orders & Delivery
Track orders, delivery questions and receipt confirmation.
View help →Payments & Gift Cards
Secure payments, refunds, gift cards and wallet questions.
View help →Returns & Refunds
Return eligibility, refund timelines and dispute guidance.
View help →Account & Security
Login, profile, privacy, verification and account safety.
View help →Trust & Safety
Report abuse, suspicious activity and marketplace concerns.
View help →Community & Chat
ALEFBA Community, Chat Assistant and communication tools.
View help →POPULAR GUIDES
Frequently used help
How to track an ALEFBA order
Find your order status, delivery updates and available next steps.
Secure payments and escrow protection
Understand how ALEFBA holds and releases marketplace payments.
How to request a return
Review return eligibility and start a return request.
Open a store on ALEFBA
Start seller registration and prepare your marketplace profile.
QUICK GUIDANCE
Talk with the ALEFBA Assistant.
Get general marketplace guidance through chat. Never share passwords, full card details or API keys.
Open chat.alefba.eu