RETURNS & REFUNDS
How to request a return
Review return eligibility and start a return request.
Open the relevant order in your account and choose the available return or support option. Provide the reason, item condition and any requested photos.
Before sending an item
Wait for return instructions. Do not send an item to an unconfirmed address, and keep proof of postage when shipping is required.
Refund timing
Refund timing depends on the payment method, seller review and applicable marketplace policy.