COMMON QUESTIONS
Frequently Asked Questions
Important answers about ALEFBA Support and marketplace services.
Can I contact ALEFBA without signing in?
You can read help articles and use general chat guidance without signing in. For account-specific, order-specific or seller-specific support, sign in before submitting a ticket.
Is chat.alefba.eu the same as Support?
Chat provides general guidance. Support tickets are used for account review, order review, disputes and other issues that require authenticated handling.
When will ticket functionality become fully active?
The interface is ready. Database-backed ticket creation, replies, attachments and status tracking are activated after the final ALEFBA database migration is reviewed and installed.
Should I share passwords or card data with Support?
No. Never share your password, full payment-card details, API keys or one-time verification codes.
How do I report abuse or fraud?
Use the Report Abuse page and include the relevant listing, profile, order or message link together with a clear description.